Refund policy

At MeVaani – The Ideal Jewellery, we are committed to providing high-quality artificial jewellery and a seamless shopping experience. If you receive a damaged, defective, or incorrect product, we're here to help.

Please read this Return, Refund & Replacement Policy carefully before placing your order.

At a Glance

  • Return window: 7 days from the date of delivery
  • Accepted for: Damaged, defective, or incorrect products only
  • Unboxing video: Mandatory for all claims
  • Raise a request: Return Portal (also available as "Return / Exchange" in our website footer)
  • Refund timeline: 5–7 business days after your returned item passes quality inspection

7-Day Return Policy

You may request a return or replacement within 7 days from the date of delivery through our Return Portal, subject to the eligibility conditions mentioned below.

Eligible Return & Replacement Reasons

Return or replacement requests will be accepted only if you have received:

  • A damaged product.
  • A defective product.
  • An incorrect product (different from what you ordered).

Items Not Eligible for Return

Returns or replacements will not be accepted in the following cases:

  • Change of mind or personal preference.
  • Products that have been used, worn, washed, or altered.
  • Products returned without their original tags, packaging, or accessories (except where the packaging itself arrived damaged).
  • Damage caused due to improper handling, misuse, or normal wear after delivery.
  • Requests submitted after 7 days from the delivery date.
  • Claims submitted without a valid unboxing video.

Mandatory Unboxing Video

To protect both our customers and our business, a complete unboxing video is mandatory for all damaged, defective, or incorrect product claims.

The video must:

  • Begin before opening the sealed package.
  • Clearly show the shipping label and unopened parcel.
  • Capture the complete unboxing process in one continuous, unedited recording.
  • Clearly show the received product and the reported issue.

Claims submitted without a valid unboxing video will not be accepted. If your video is too large to upload on the Return Portal, please email it (or a Google Drive link) to mevaaniinfo@gmail.com along with your Order ID.

How to Request a Return or Replacement

  1. Visit our Return Portal (or click "Return / Exchange" in the website footer).
  2. Enter your Order ID and registered mobile number or email address.
  3. Select the product you wish to return.
  4. Choose whether you want a Return (refund) or a Replacement, and select the appropriate reason.
  5. Upload clear images of the product and the unboxing video.
  6. For COD orders choosing a refund, enter your bank account or UPI details.
  7. Submit your return request.

You can track the status of your request anytime on the Return Portal. You will also receive updates via Email and/or SMS.

Return Approval Process

Every return request is carefully reviewed by our support team based on the information and evidence provided.

If your request is approved, you will receive pickup details or further instructions through Email and/or SMS. If your request does not meet our eligibility criteria, it will be declined and you will be informed of the reason.

Return Shipping

  • For approved returns, MeVaani will arrange a free return pickup from your delivery address.
  • If reverse pickup is not available at your pincode, our team will share self-shipping instructions with you.
  • Please pack the product securely in its original packaging, with all tags and accessories, before handing it over to the courier.

Refund Policy

Once the returned product is received and passes our quality inspection, your refund will be processed.

  • Prepaid Orders: Refunds will be credited to the original payment method used while placing the order.
  • Cash on Delivery (COD) Orders: Refunds will be transferred to the bank account or UPI ID you provide on the Return Portal (or by email to our support team).

Please allow approximately 5–7 business days after the quality inspection for the refund to reflect in your account, depending on your bank or payment provider.

Since returns are accepted only for damaged, defective, or incorrect products, the original shipping charges (if any) will be refunded along with the product amount for all approved returns.

Replacement Policy

Replacement requests are accepted only for damaged, defective, or incorrect products.

If the same product is available, a replacement will be shipped at no extra cost after the returned item has been received and approved.

If the product is unavailable, a full refund will be processed as per our Refund Policy above.

Order Cancellation

Orders may be cancelled only before they are dispatched. To cancel, please email mevaaniinfo@gmail.com with your Order ID as soon as possible. For prepaid orders, the refund will be credited to the original payment method.

Once an order has been shipped, cancellation is no longer possible and the order will be governed by this Return, Refund & Replacement Policy.

Need Assistance?

If you have any questions regarding returns, refunds, or replacements, please contact us.

Email: mevaaniinfo@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

MeVaani reserves the right to modify this Return, Refund & Replacement Policy at any time without prior notice. Any updates will be published on this page.

Last Updated: October 18, 2026