Frequently Asked Questions

Shopping at MeVaani is simple.

1. Browse your favourite jewellery collection.
2. Select your preferred product.
3. Click Add to Cart or Buy Now.
4. Enter your delivery address.
5. Choose your preferred payment method.
6. Review your order and complete the checkout.

Once your order is successfully placed, you'll receive an order confirmation via Email and/or SMS.

No. You can place your order as a guest or by creating a MeVaani account.

Creating an account lets you easily view your order history, manage your addresses, cancel orders before dispatch, and enjoy a faster checkout experience.

Yes. All prices on our website are in Indian Rupees (₹) and include applicable taxes. Shipping and COD charges, if any, are shown separately at checkout.

Creating an account allows you to:

• View your order history.
• Manage saved addresses.
• Track your orders.
• Cancel orders before they are dispatched.
• Enjoy faster checkout on future purchases.

Our account login is password-free, so there is no password to remember or reset.

1. Click the Account icon on our website.
2. Enter your registered email address.
3. We'll send a one-time verification code to your email.
4. Enter the code to log in securely.

If you don't receive the code, please check your Spam folder or try again after a minute.

Once your order is successfully placed, you'll receive an Email and/or SMS confirming your order details.

If you don't receive the confirmation within a few minutes, please check your Spam folder or contact our support team for assistance.

Orders can be cancelled only before they are dispatched.

1. Log in to your MeVaani account.
2. Open the Orders tab.
3. Select the order you want to cancel and cancel it.

You can also email us at mevaaniinfo@gmail.com or contact our support team with your Order ID before dispatch.

For prepaid orders, the refund will be credited to your original payment method. Once an order has been shipped, it cannot be cancelled.

Changes are possible only before your order is dispatched. Please email us at mevaaniinfo@gmail.com with your Order ID and the required changes as soon as possible.

We'll do our best to accommodate your request. Once the order has been shipped, changes are not possible.

Online payments are securely processed through Razorpay. Available payment options include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (COD) on serviceable PIN codes – ₹20 COD charge applies

Yes, COD is available on serviceable PIN codes across India. A COD charge of ₹20 is added to every COD order.

Tip: Pay online to save the ₹20 COD charge and get FREE shipping on orders of ₹500 and above.

If your payment was unsuccessful but the amount was debited, it is usually reversed automatically by your bank within 5–7 business days.

If the amount is not reversed after this period, please contact our support team with your payment details (transaction ID, date, and amount).

The final charges are always shown at checkout. See our Shipping Policy for details.

Orders are dispatched within 1–2 business days (Monday to Saturday, excluding public holidays).

Estimated delivery time after dispatch:

• Metro Cities: 2–4 business days
• Non-Metro Cities: 4–7 business days
• Remote Locations: 7–9 business days

We ship your orders through Shiprocket's trusted courier partners, such as Delhivery, Blue Dart, DTDC, XpressBees, Ekart, and Shadowfax, to ensure safe, secure, and timely delivery across India.

Yes, we deliver to most serviceable PIN codes across India. Currently, we do not ship outside India.

Our courier partner will usually attempt delivery and may call you on your registered mobile number. Please keep your phone reachable on the delivery day.

If delivery fails due to an incorrect address, unavailability, or refusal of the order, the parcel may be returned to us. Please see our Shipping Policy for details.

Once your order has been shipped, you'll receive your tracking details via Email and/or SMS.

You can also track your shipment anytime on our Order Tracking Portal using your Order ID or registered mobile number, or click "Track Your Order" in the website footer.

Tracking details usually become active within 24 hours after your order has been dispatched.

If your shipment still cannot be tracked after this period, please contact our support team for assistance.

We offer a 7-Day Return & Replacement Policy from the date of delivery. Returns are accepted only if you receive:

• A damaged product.
• A defective product.
• An incorrect product.

Returns for change of mind or personal preference, or for products that have been used or worn, are not accepted. Read our full Return, Refund & Replacement Policy.

Yes. A complete unboxing video is mandatory for all damaged, defective, or incorrect product claims. The video must:

• Start before the sealed package is opened.
• Clearly show the shipping label.
• Be one continuous, unedited recording.
• Clearly show the product and the issue.

Claims without a valid unboxing video will not be accepted.

1. Visit our Return Portal (or click "Return / Exchange" in the website footer) within 7 days of delivery.
2. Enter your Order ID and registered mobile number or email.
3. Select the product and choose Return (refund) or Replacement.
4. Upload product images and the unboxing video.
5. Submit your request.

Our team will review your request and update you via Email and/or SMS. If approved, we'll arrange a free pickup from your address.

Yes. For damaged, defective, or incorrect products, you can choose a replacement on the Return Portal. If the same product is out of stock, we'll process a full refund instead.

Once your returned product is received and passes our quality inspection, the refund is initiated. It usually reflects in your account within 5–7 business days, depending on your bank or payment provider.

To keep your jewellery looking beautiful for longer:

• Store each piece separately in a zip-lock pouch or airtight box to prevent tarnishing and scratches.
• Keep away from water, perfumes, lotions, sweat, and chemicals.
• Put on your jewellery after applying makeup and perfume.
• Remove your jewellery before bathing, swimming, exercising, or sleeping.
• Store it in a cool, dry place when not in use.
• Clean it gently with a soft, dry cloth after each use.

We're happy to help!

• Email: mevaaniinfo@gmail.com
• WhatsApp: Click the WhatsApp icon on our website
• Contact Form: Contact Us

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST