Privacy Policy – MeVaani
Effective Date: July 12, 2026
Last Updated: October 18, 2026
Welcome to MeVaani – The Ideal Jewellery. We value your trust and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide a smooth shopping experience, we may collect different types of information from you.
Personal Information You Provide
When you interact with our website, you may voluntarily provide information including:
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Order Details
- Messages submitted through our Contact Form, Email, or WhatsApp
- Product reviews, ratings, and photos you choose to submit
- Information provided while requesting returns, refunds, or replacements, including product images and unboxing videos
- Bank account or UPI details shared for Cash on Delivery (COD) refunds
- Email address submitted for our newsletter
This information is collected only when necessary to process your orders or respond to your requests.
Payment Information
Online payments made on our website are securely processed through our trusted payment partner Razorpay.
MeVaani does not store your complete debit card, credit card, UPI, or net banking information on our servers. Payment information is securely handled by Razorpay in accordance with its own privacy and security standards.
For Cash on Delivery orders, payment is collected by our courier partner at the time of delivery.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Our Website
- Referring Website
- Website Usage Information
This information helps us improve website performance, security, and customer experience.
How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Processing and delivering your orders.
- Providing customer support.
- Managing your account.
- Sending order confirmations and shipping updates via Email, SMS, and/or WhatsApp.
- Responding to enquiries and service requests.
- Processing cancellations, returns, refunds, and replacements.
- Displaying product reviews you have submitted.
- Improving our website, products, and customer experience.
- Preventing fraud and maintaining website security.
- Complying with applicable legal and regulatory requirements.
With your consent (for example, when you subscribe to our newsletter), we may also use your email address or mobile number to send promotional offers, new product launches, or marketing communications. You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us at mevaaniinfo@gmail.com. Order and delivery updates will continue to be sent even if you unsubscribe from marketing.
Customer Accounts
If you choose to create a MeVaani customer account, we store your account information to provide a faster and more convenient shopping experience.
Your account allows you to:
- View your previous orders.
- Save multiple delivery addresses.
- Track your current orders.
- Cancel orders before they are dispatched.
- Manage your personal account information.
You are responsible for maintaining the confidentiality of your account login details. You may request deletion of your account at any time by contacting us.
Order Processing & Delivery
To fulfil your orders, we share only the necessary information with our trusted service providers.
This may include:
- Your name.
- Delivery address.
- Mobile number.
- Order details (including order value for Cash on Delivery orders).
Shipping and delivery are managed through Shiprocket and its courier partners. These partners receive only the information required to deliver your order safely and efficiently.
Order tracking and return requests are managed through our Shiprocket Order Tracking & Return Portal, which uses your order details only to provide tracking updates and process eligible return requests.
Cookies & Similar Technologies
MeVaani uses cookies and similar technologies to enhance your browsing experience, improve website functionality, analyze website traffic, and personalize your shopping experience.
Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly, including shopping cart, customer login, and checkout.
- Performance & Analytics Cookies: Help us understand how visitors use our website so we can improve performance and user experience.
- Preference Cookies: Remember your preferences such as recently viewed products and shopping preferences.
- Marketing Cookies: May be used to show you relevant advertisements and measure the effectiveness of our marketing campaigns.
You can manage your cookie preferences through the cookie banner on our website or disable cookies through your browser settings. However, some features of our website may not function properly if essential cookies are disabled.
Third-Party Services
To operate our online store efficiently, we work with trusted third-party service providers. These providers receive only the information necessary to perform their services.
- Shopify – Secure ecommerce platform that powers our online store and stores customer and order information.
- Razorpay – Secure payment gateway used for processing online payments.
- Shiprocket – Shipping and logistics platform used for order fulfilment, delivery, order tracking, and return management.
- Google Analytics – Helps us understand website traffic and improve customer experience.
- Meta Pixel (if enabled) – Helps us measure advertising performance and deliver relevant advertisements.
- Product Reviews App – Collects and displays customer reviews and ratings.
- WhatsApp – Used when you choose to contact us through the WhatsApp chat button.
Some of these service providers may store or process information on servers located outside India. Each third-party service operates under its own privacy policy, and we encourage you to review their respective privacy policies for more information.
Data Sharing
We value your privacy and do not sell, rent, or trade your personal information to third parties.
Your information may only be shared when necessary to:
- Process your payments.
- Deliver your orders.
- Provide order tracking.
- Process eligible returns, refunds, or replacements.
- Comply with applicable laws or legal obligations.
- Protect our legal rights or prevent fraudulent activities.
Data Security
Protecting your personal information is important to us.
We implement appropriate technical and organizational security measures to safeguard your information against unauthorized access, misuse, disclosure, alteration, or destruction.
These measures include:
- Secure SSL encryption across our website.
- Secure payment processing through Razorpay.
- Access controls for authorized personnel only.
- Regular monitoring of website security.
Although we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders.
- Provide customer support.
- Process returns and refunds.
- Maintain transaction and tax records required under applicable laws.
- Resolve disputes and enforce our policies.
When your information is no longer required, we will securely delete or anonymize it wherever reasonably possible.
Your Rights
Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:
- Access your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information or account, where legally permissible.
- Withdraw consent for marketing communications.
- Request information regarding how your data is being used.
- Raise a grievance regarding the handling of your personal information.
To exercise any of these rights, please email us at mevaaniinfo@gmail.com from your registered email address. We may need to verify your identity before processing your request.
Children's Privacy
Our website is intended for users who are 18 years of age or older. Users under 18 may use our website only with the involvement and consent of a parent or legal guardian.
We do not knowingly collect personal information from children without parental consent. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.
Changes to This Privacy Policy
MeVaani may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we provide.
Any updates will be published on this page along with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your Consent
By accessing or using our website, creating an account, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with any part of this Privacy Policy, we recommend that you discontinue using our website and services.
Grievance Officer
In accordance with applicable Indian laws, the details of our Grievance Officer are as follows:
Name: Pooja Patel
Designation: Grievance Officer
Email: mevaaniinfo@gmail.com
Address: A101 Tirth Bhavan, New Ranip, Ahmedabad, Gujarat 382470, India
We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we collect and use your personal information, please contact us.
Email: mevaaniinfo@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We will make every reasonable effort to respond to your enquiry as soon as possible.
Applicable Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to this Privacy Policy or your use of our website shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.
Thank you for choosing MeVaani – The Ideal Jewellery. We appreciate your trust and are committed to protecting your privacy while providing you with a safe and enjoyable shopping experience.
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